Job Description

Job Description

Job Description

Event and Sales Coordinator:

We are looking for a highly engaging, customer focused individual to join our team as Sales and Events Coordinator. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Sales and Events Coordinator provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to creating content for social media, coordinating small events, reporting, filing, answering phones and emails, processing invoices, managing schedules and assisting with problem resolution.

Your Role:

• Provide timely customer service to Inn’s guests and internal team.
• Provide content for the Inn's social media.
• Coordinate events for small groups under 10.
• Act as Lead catcher for the Sales Department.
• Daily creation and distribution of Banquet Event orders.
• Entering customer information in the Sales CRM.
• Asist with day-to-day operations of the main office functions and duties.
• Assist with the administrative duties, such as running reports, filing, answering phones, monitoring multiple lines of communication.
• Work with A/R to preauthorize banquet and catering and charge customers appropriately.
• Works with Rooms Director to receive and monitor guest room lists.
• Create and distribute communication documents between sales and other hotel departments, such as Banquet Event Orders and Group Resumes.
• Update postings and communication of venues throughout the Inn.
• Update the Reader Board for all incoming groups.
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Conduct site tours of the building, when sales manager is unavailable.
• Create and maintain computer-based filing and organization systems for records, reports, documents, etc.
• Prepare letters, memos, and other documents.
• Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
• Document and communicate all guest requests/concerns to appropriate personnel.
• Send and receive group evaluations.
• Assist with Marketing Duties as appropriate.

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